Estimated First quarter 2027
Planned scope, not currently available. The estimate may change as the feature is tested.
Planned: deal with the routine task from the message itself.
Kept already sends email and SMS reminders. Interactive messaging is the planned next step: understand simple replies such as a booked date and bring document photos into the same confirmation-first filing workflow.
How it works, step by step
Reply with the booking
A structured reply such as 'booked 14 October' will propose a booked date for confirmation.
Send the evidence
A certificate photo or attachment will arrive in the secure mailbox rather than being treated as automatically correct.
Confirm before changing the file
Kept will show the interpreted date, property and document type before updating an obligation.
Straight answers.
Does this mean WhatsApp?
WhatsApp is one candidate channel, subject to provider approval, cost and consent requirements. The workflow is being designed independently of one provider.
Can I reply to SMS today?
No. Current SMS reminders contain a secure link back to the relevant task.
Will an AI reply alter my records automatically?
No. Ambiguous or extracted information will require confirmation before changing the compliance file.
More coming soon
Engineer loop
Planned: ask your usual engineer and keep the booking conversation with the obligation.
Tenant handover pack
Planned: every required move-in document in one link, with per-document access logging.
PRS Database preparation
Planned preparation and export support for the government's regional PRS Database rollout.