Letters tenants actually answer - and a record that proves it.
When access, safety work or a statutory document becomes disputed, 'I definitely emailed them' is a weak position. Kept drafts the letter for you, sends it by tracked email or through your own WhatsApp, and gives the tenant a one-tap way to confirm an appointment - while every send, open and response is kept on the property's file as evidence.
How it works, step by step
Draft in two clicks, in your voice
Start from the obligation and Kept pre-fills a proper letter - gas access request, EICR, inspection and more - in your choice of tone: professional, friendly, formal or simple.
Offer times they can accept in one tap
Add appointment slots and the email carries accept buttons that open a secure, postcode-protected response page. The tenant confirms a time - or suggests their own - in seconds, no account or app needed.
Send by email or WhatsApp
Tracked email goes out through Kept with replies captured back into the thread. Prefer WhatsApp? Kept preloads the message and secure link into your own WhatsApp and logs the send declaration on the record.
Keep the whole exchange as evidence
The exact message, sent time, email opens, page views and the tenant's response - accepted slot or suggested times - all sit together on the property timeline.
Straight answers.
Does the tenant need an account?
No. The response page opens from the letter itself and is protected by the property's postcode - the tenant confirms a time or suggests alternatives without signing up for anything.
Does this prove the tenant read it?
Kept records what was sent, when and to which address, plus email opens, response-page views and any reply or confirmed time. That is considerably stronger than a sent-items folder, though silence is never claimed as proof of reading.
How does sending by WhatsApp work?
Kept prepares the full message with the secure response link and opens it in your own WhatsApp - you pick the contact and press send, then confirm to Kept that it went, which is logged as a self-declared send on the record.
Can I change how my letters sound?
Yes - pick a default style (professional, friendly, formal or simple) in account settings, or switch the tone on any individual draft before it goes.
Which plans include it?
Tenant letters, response pages and tracked replies are included with every paid plan.
More features
Obligation tracking & reminders
Key duties on every property, one traffic-light status - chased automatically.
Compliance calendar
Every deadline and booked visit in month, full-year and subscribed calendar views.
Certificate mailbox
Email certificates in, then file each attachment to the right property in one step.
Not a memory. A dated correspondence record.
The letter, the open, the confirmed time and the reply - attached to the property that matters.
Add your first property free